Since last update I cannot receive BBC radio broadcasts - MS Explorer is fine. use
Sorry - I am not a technical person. 2 to 3 weeks ago Mozilla automatically updated firefox. I use firefox every day (c. 8 years) to listen to bbc radio broadcasts and have not had problems previously. I select a radio channel e.g. bbc radio 4 and the website generates a separate window - as normal - but no sound and the the window does not respond. If I use windows Internet Explorer everything works as normal.
Please note I am still using Windows 7.
Regards Michael Gallagher
Sorry - I am not a technical person. 2 to 3 weeks ago Mozilla automatically updated firefox. I use firefox every day (c. 8 years) to listen to bbc radio broadcasts and have not had problems previously. I select a radio channel e.g. bbc radio 4 and the website generates a separate window - as normal - but no sound and the the window does not respond. If I use windows Internet Explorer everything works as normal.
Please note I am still using Windows 7.
Regards
Michael Gallagher
All Replies (3)
Link to the BBC so others can test for problems?
BBC.CO.UK and then menu options MORE, RADIO, Radio 4 etc
Hi, please try in : SAFE MODE
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
In Firefox Safe mode these changes are effective:
- all extensions are disabled (about:addons)
- default theme is used (no persona)
- userChrome.css and userContent.css are ignored (chrome folder)
- default toolbar layout is used (file: localstore-safe.rdf)
- Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
- hardware acceleration is disabled (Options > Advanced > General)
- plugins are not affected
- preferences are not affected
TEST''''is issue still there ?