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Can't attach files to emails

  • 3 replies
  • 4 have this problem
  • 3 views
  • Last reply by Andrew

RodPow
RodPow
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Hi I have had this problem for a couple of months now. When I try to attach a file to an email (I use Sky/ Yahoo mail), the file seems to start uploading but then just hangs and does not complete the upload. Sometimes a small word file will work but pdfs and larger files do not attach and just hang (the little wheel just keeps spinning) and I get 'error message 18' even though my internet connection is fine. If I use IE browser, all works fine. Please help as I do not want to switch from Firefox.

Hi I have had this problem for a couple of months now. When I try to attach a file to an email (I use Sky/ Yahoo mail), the file seems to start uploading but then just hangs and does not complete the upload. Sometimes a small word file will work but pdfs and larger files do not attach and just hang (the little wheel just keeps spinning) and I get 'error message 18' even though my internet connection is fine. If I use IE browser, all works fine. Please help as I do not want to switch from Firefox.

All Replies (3)

Andrew
Andrew
  • Moderator
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

RodPow
RodPow Question owner
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Hi Andrew Thanks for your suggestion however I have already tried doing this several times and the problem still persists. Any other suggestions please?

Thanks

Rod

Andrew
Andrew
  • Moderator
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Hello,

Let's look into further..

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.