Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook not loading

  • 4 replies
  • 4 have this problem
  • 10 views
  • Last reply by FredMcD

more options

For some reason when i go to facebook on firefox it just does not loads correctly, Please see screen shot. I have updated to 63.0.1 but when i downgraded it also did the same. Any help please?

For some reason when i go to facebook on firefox it just does not loads correctly, Please see screen shot. I have updated to 63.0.1 but when i downgraded it also did the same. Any help please?

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Read this answer in context 👍 1

All Replies (4)

more options

Here is the screen shot

more options

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

Thank you FredMcD it i opened the tracking and changed that, So far its worked. Thank you EVER so much.

more options

Glad to help. Safe Surfing.