Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Private Network INSTALLATION

  • 3 replies
  • 0 have this problem
  • 4 views
  • Last reply by Paul

more options

Okay, I went to your HELP article about installing Private Network and tried to follow the instructions, but the button allowing me to down-lode didn't appear, as indicated in the article. Finally, I started a new account, with a free trial and a $2.99/monthly fee for 3x installations. As I already have an account, and I'm only aware of 1x installation on that - the old Windows 10 computer that can't be upgraded to W11. I don't know how to access information about these accounts...to see if I have used more than 1 installation on my first account, for example. Can someone help me with all of this? Thanks.

Okay, I went to your HELP article about installing Private Network and tried to follow the instructions, but the button allowing me to down-lode didn't appear, as indicated in the article. Finally, I started a new account, with a free trial and a $2.99/monthly fee for 3x installations. As I already have an account, and I'm only aware of 1x installation on that - the old Windows 10 computer that can't be upgraded to W11. I don't know how to access information about these accounts...to see if I have used more than 1 installation on my first account, for example. Can someone help me with all of this? Thanks.

All Replies (3)

more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

more options

Thanks Paul, I sent a new message as you indicated.

more options

No problem, thank you for letting us know.