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THUNDERBIRD NOT WORKING

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I cannot receive or send emails from my laptop but I can on my phone..

I have rung optus and they seem to think that its thunderbird not working porperly as they have checked everything at optus and its all working well..

how can I fix this please

I cannot receive or send emails from my laptop but I can on my phone.. I have rung optus and they seem to think that its thunderbird not working porperly as they have checked everything at optus and its all working well.. how can I fix this please

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You are at least the fourth Optus customer having this problem - see https://support.mozilla.org/en-US/questions/1486768. No solution seems to have been found, yet.

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