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my firefox crashes when using vpn

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Application Basics

       Name
       Firefox
       Version
       21.0
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Avira SearchFree Toolbar plus Web Protection
       3.15.26.100015
       false
       toolbar@ask.com
       Free Download Manager plugin
       1.5.8
       false
       fdm_ffext@freedownloadmanager.org
       Hotspot Shield
       10.16.4.519
       false
       {c95a4e8e-816d-4655-8c79-d736da1adb6d}
       IDM CC
       7.3.50
       false
       mozilla_cc@internetdownloadmanager.com
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind
       true
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.privatebrowsing.autostart
       true
       browser.startup.homepage
       http://www.google.com/
       browser.startup.homepage_override.buildID
       20130511120803
       browser.startup.homepage_override.mstone
       21.0
       dom.disable_open_during_load
       false
       dom.mozApps.used
       true
       dom.w3c_touch_events.expose
       false
       extensions.lastAppVersion
       21.0
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1372150243
       places.history.expiration.transient_current_max_pages
       53427
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.cpd.offlineApps
       true
       privacy.cpd.siteSettings
       true
       privacy.popups.showBrowserMessage
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.timeSpan
       0
       security.default_personal_cert
       Select Automatically
       security.disable_button.openDeviceManager
       false
       security.enable_tls
       false
       security.warn_viewing_mixed
       false
       toolkit.startup.recent_crashes
       3
 Graphics
       Adapter Description
       Mobile Intel(R) 965 Express Chipset Family
       Adapter Drivers
       igdumdx32 igd10umd32
       Adapter RAM
       Unknown
       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
       Device ID
       0x2a02
       Direct2D Enabled
       Blocked for your graphics driver version.
       DirectWrite Enabled
       false (6.2.9200.16492)
       Driver Date
       9-23-2009
       Driver Version
       8.15.10.1930
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
Application Basics Name Firefox Version 21.0 User Agent Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Avira SearchFree Toolbar plus Web Protection 3.15.26.100015 false toolbar@ask.com Free Download Manager plugin 1.5.8 false fdm_ffext@freedownloadmanager.org Hotspot Shield 10.16.4.519 false {c95a4e8e-816d-4655-8c79-d736da1adb6d} IDM CC 7.3.50 false mozilla_cc@internetdownloadmanager.com Important Modified Preferences Name Value accessibility.typeaheadfind true browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.privatebrowsing.autostart true browser.startup.homepage http://www.google.com/ browser.startup.homepage_override.buildID 20130511120803 browser.startup.homepage_override.mstone 21.0 dom.disable_open_during_load false dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 21.0 network.cookie.prefsMigrated true places.database.lastMaintenance 1372150243 places.history.expiration.transient_current_max_pages 53427 plugin.disable_full_page_plugin_for_types application/pdf privacy.cpd.offlineApps true privacy.cpd.siteSettings true privacy.popups.showBrowserMessage false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.default_personal_cert Select Automatically security.disable_button.openDeviceManager false security.enable_tls false security.warn_viewing_mixed false toolkit.startup.recent_crashes 3 Graphics Adapter Description Mobile Intel(R) 965 Express Chipset Family Adapter Drivers igdumdx32 igd10umd32 Adapter RAM Unknown ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Device ID 0x2a02 Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.2.9200.16492) Driver Date 9-23-2009 Driver Version 8.15.10.1930 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family) AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

All Replies (1)

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

________________________________________________________________________________


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.