Please remove Shockwave Flash 26.0 r0 it is a security risk Flash Player Version: 27.0.0.187 Current Version, Yesterday https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> Your Video Drivers Intel(R) HD Graphics 4600 have not been update since driverDate: 4-24-2014 Possibly none but with luck: https://www.intel.com/content/www/us/en/support/detect.html Old Drivers cause Issues as well the maybe the cause of the issue. Also maybe to old for Firefox 57. Please read this and submit the bp- files listed back in to this message. Make sure you are posting them as a link that I can open on this side so please follow the directions. https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support The report should confirm about the Video Card but thee could be other issues as well Please let us know if this solved your issue or if need further assistance.