Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After windows 10 reset (keeping files) Thunderbird emails and contacts missing

  • 2 प्रत्युत्तर
  • 2
  • 1 view
  • के द्वारा अंतिम प्रतियुतर christ1

walkersnc
walkersnc
more options

Thinking that resetting Windows 10 would retain ALL my files, I was upset to find that many apps and all Thunderbird contacts and emails were missing. I had many years of emails filed appropriately and now they are gone. Is there any hope of restoring them? Firefox reinstalled with all my bookmarks intact, but that doesn't help the situation with Thunderbird. Help would be sincerely appreciated.

Thinking that resetting Windows 10 would retain ALL my files, I was upset to find that many apps and all Thunderbird contacts and emails were missing. I had many years of emails filed appropriately and now they are gone. Is there any hope of restoring them? Firefox reinstalled with all my bookmarks intact, but that doesn't help the situation with Thunderbird. Help would be sincerely appreciated.

All Replies (2)

walkersnc
walkersnc प्रश्नकर्ता
more options

I should add that I've gone to windows.old, but there is no Thunderbird app files there at all.

christ1
christ1
  • Top 25 Contributor
more options
I've gone to windows.old, but there is no Thunderbird app files there at all.

That would have been the place to look for the profile. If it's not there, then I don't know either.

Check this article for the default profile location. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

What I really don't understand is why people don't bother to create a backup of important data prior to doing disruptive things.

For the next time ... http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring