How can you add an exception if the notification "This Connection is Untrusted" is not seen complete and hence you can’t click in the button “I Understand the Risks”?
When I open the window, I can see the place to sign in; but, where the logo and images (at the top and at the left) must be appear, two separated "Untrusted Connection" certificates appear. But, as the bottom of them isn't visible, I can't make click in "I Understand the Risks". Is there a keyboard shortcut or a way to avoid that certificates?
All Replies (4)
Hi!
It doesn't seem normal to have 2 separated messaged appear. Can you provide an screenshot?
What's the site that you are trying to access?
Reset the page zoom on pages that cause problems.
- View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
I can zoom in or out but zooms all, so it changes nothing. I hope you can help me. Thanks.
Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Rename the file cert8.db to cert8.db.old in the Firefox Profile Folder to remove all intermediate certificates that Firefox has stored by visiting secure websites.
If that helped to solve the problem then you can remove the renamed file cert8.db.old unless you have user certificates that you may want to export first and import them in the new file.
Otherwise you can restore the certificates by renaming (copying) the file back to cert8.db
Firefox will automatically store new intermediate certificates when you visit websites that send them.