HI DJDOLLARROB,

Thank you for posting you question, there are some troubleshooting steps you can take in order to check why the download is not working. It is quite possible that the source you downloaded it from may not be working either. Is there a site that you can check to see if it is not working for them either? Also where is this downloaded from?

If not please see if scanitemswhendone is turned on: Manage file types and download actions in Firefox

If downloads hang at the last minute (just before reaching 100%), the cause might be antivirus software which tries to scan the file and during that process hangs the Firefox instance.

In order to fix the problem, try disabling the scanning as follows:

1. In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
2. Click I'll be careful, I promise!, to continue to the about:config page. A list of settings should appear
3. Filter the list by typing in the search bar at the top. Type in scanWhenDone. You should now find the "browser.download.scanWhenDone" preference.
4. Double-click on that preference to set the value to false.
5. Next, try to download something and see if it still hangs.

Please reply and tell us whether this helped you!

I'm not see a plugin from this application, so maybe Firefox doesn't find it.

• https://developer.mozilla.org/Adding_Extensions_using_the_Windows_Registry#Plugins
• https://developer.mozilla.org/Adding_Extensions_using_the_Windows_Registry#Plugins

There has been a change in where Firefox searches for plugins and the plugins folder in the Firefox program folder is no longer scanned for plugins, so Firefox won't find them anymore if they are installed in the plugins folder instead of the "browser\plugins" folder that Firefox now scans.

You can set the plugins.load_appdir_plugins pref to true on the about:config page to make Firefox scan the "<install>/plugins/" directory for plugins like the WMP plugin (np-mswmp.dll).

You can alternatively move plugins from "<install directory>\plugins\" to "<install directory>\browser\plugins\" (create this folder when missing) to make Firefox find them again.

• http://www.ghacks.net/2013/05/15/why-you-may-have-lost-access-to-plugins-or-extensions-in-firefox-21/
• http://mike.kaply.com/2013/04/24/major-changes-coming-in-firefox-21/

• https://support.mozilla.org/kb/windows-media-or-other-plugins-stopped-working