RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems.
Table of Contents
RealPlayer add-on is not compatible with Firefox
See Re-enable add-ons that were disabled when updating Firefox for suggestions.
Cannot download videos
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
- Click the menu button , click and select .
- Select RealPlayer Browser Record Plugin.
- Click on .
- Click Restart Now to start Firefox with the extension disabled.
Cannot download audio streams such as Internet radio
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
- Click the menu button , click and select .
- Select RealPlayer Browser Record Plugin.
- Click on .
- Click Restart Now to start Firefox with the extension disabled.
Webpages are blank after updating RealPlayer
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
- Click the menu button , click and select .
- Select RealPlayer Browser Record Plugin.
- Click on .
- Click Restart Now to start Firefox with the extension disabled.
The RealPlayer plugin has crashed
If you see this error, it means that the RealPlayer plugin was not able to handle embedded audio or video content on a webpage. This is a known problem. As a workaround, disable the "RealPlayer G2 LiveConnect-Enabled Plug-In" in the Add-ons Manager Plugins list. See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for details. You will still be able to use the RealPlayer program for links to Real Media files but audio and video content embedded in webpages will not play.
Other problems
- For general information on solving issues with plugins, see Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems.
- For instructions on removing add-ons, see Disable or remove Add-ons.