Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

My browser has been hijacked

Ed21078
Ed21078
more options

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?

i just downloaded Firefox from the app store. It's infected. I get this screen from websupportonlinehelp.com telling me to call a number. I am unable to do anything. I cant delete cookies or browser files, and there is no way to do it from settings (though I did it on safari just in case). Help?
Priložene slike ekrana

Svi odgovori (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Wow, that's terrible. How did you get to that page?

If you terminate the app by double-pressing the home button and then swiping Firefox off the screen, is that same page restored when you start the browser up again?

If it keeps coming back, you might try uninstalling Firefox. Long press its icon on the home screen until you get an icon to remove it. Hopefully when you reinstall it will be without the history of that page (although I haven't tried it myself).