Thunderbird Community Forum

Mozillia Thunderbird is always wanting to update and I never want to restart my computer because I have lots of windows open that I don't want to close. Yesterday I did it and my entire E mail program disapeared along with all my customer contacts, files, etc. I need to find my old account!!! I still get the E mails on my phone, but not on my computer. PLEASE!! I really need help.

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Morning, Ive recently got a new PC (Won11) and logged into my Thunderbird emails. The emails (on several accounts) are visible but the calendar and task list is not. Is there a solution? Have I missed something? Thanks Iain

Hi there, I had chatgpt help me write my message because I was big mad about e-mail not working. The below is my actual concern but summarized much more nicely than I could ever write it.

I am writing to seek assistance with an ongoing issue I have been experiencing while using Thunderbird as my email client.

I have a self-signed certificate for my email server, and I frequently encounter problems with Thunderbird not being able to retrieve my emails. It seems that every once in a while, Thunderbird refuses to accept the certificate, prompting me to remove and re-add my email account entirely. I have tried manually removing the certificate and re-adding it; however, Thunderbird consistently reports that it is a valid certificate.

When I remove and re-add my account, I am prompted again to accept a security exception, which I do, and then my email retrieval works correctly. My concern is: why do I have to constantly add exceptions, and why does email not work if Thunderbird reports the certificate is valid?

Additionally, I am having issues with notifications. Specifically, I would like to know how to prevent Thunderbird from showing notifications through my OS notification bar. Recently, I received a notification about being unable to connect, but it was cut off, leaving me unaware of the full message and details. It is quite frustrating, as it shouldn’t be this complicated to manage an email client in 2024.

For your reference, I am using Pop!_OS 22.04, which is based on Ubuntu. My current version of Thunderbird is 128.3.3esr(64-bit).

Thank you for your time and assistance. I look forward to your guidance on these issues.

Best regards,

Peter Cooper peter.cooper@elephantbox.net

Hi!

We have email info@dorsum.by on Yandex

We changed the domain owner to the new account.

Before changing we exported all mails from account with zip backup.

Now we created the new info@dorsum.by email.

When I trying to import backuped account old letters dont appear in the new email account. When Imported it shows 18k emails, but we can't scroll down to see them. When relaunch the app only new emails (29) are shown.

How to import letters correct?

Thank you!

Hello, I just downloaded the Thunderbird email client and am trying to add my gmail accounts, but it won't accept them and says it is unable to log in at server. The gmail pop-up should happen to allow access, but no pop-up happens. I have followed the instructions per your guidelines (https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20), enabled cookies and added exceptions, but have had no success. Please help.

Hi,

I have an issue: How to change the location of the Thunderbird's profile folder to another partition (non system)?

When I do so by: 1. Changing in setting destinanion folder to the new one; 2. Closing the program (Thunderbird); 3. moving the directory folder with my profile to the new destinanion according to procedure below: https://support.mozilla.org/pl/kb/profile-thunderbirda#w_przenoszenie-profilu 4. Starting the program it end with error of missing profile.

I have 2 email accounts. On my windows10 Laptop both accounts work OK. On my Windows11 Laptop my emails for account #1 go to both accounts. Emails to account #2 do not come in to either account. I have tried several times deleting account #2 and adding back but to no avail. I also am unable to send from account #2. All settings look good on both accounts.

Tom Romstadt t.romstadt@att.net