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Bell is changing to imap.bell.ca but this is not reliable, is it right?

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Maturity
Maturity
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Bell.ca email is changing to use their own server rather than sympatico it seems. Changing the config to use imap.bell.ca results in it sorta working but sorta not. That is, the connection appears to work then wants to retry or enter a new password. Canceling out of that then clicking get messages appears to make it go again until you switch to a new folder. Then it is cancel & fetch again. Is there any recommended setting that will make this work reliably without all the excess prompts?

Thanks

Bell.ca email is changing to use their own server rather than sympatico it seems. Changing the config to use imap.bell.ca results in it sorta working but sorta not. That is, the connection appears to work then wants to retry or enter a new password. Canceling out of that then clicking get messages appears to make it go again until you switch to a new folder. Then it is cancel & fetch again. Is there any recommended setting that will make this work reliably without all the excess prompts? Thanks

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christ1
christ1
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Changing the config to use imap.bell.ca results in it sorta working but sorta not.

Changing an existing account usually is a bad idea. Create a new account for the new server instead. Use the server settings as per the Bell instructions.

Maturity
Maturity Utente che ha posto la domanda
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Hi Christ1, The change is simply the imap server address. I have already tried both those options on two different machines even and the result is identical. The imap.bell.ca server seems to be responding in some way that Thunderbird is interpreting as the password being incorrect.

I should add that it does let you get some updates but if you switch folders, etc then you see the message.

Modificato da Maturity il

christ1
christ1
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I'd suggest you talk to Bell about this. If they do have a support forum, check if other users have the same problem.

Maturity
Maturity Utente che ha posto la domanda
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I have been in contact with Bell twice now. Their bottom line is that they won't support Thunderbird. You have to use the native OS client for Mac or Windows or use the Web interface.

I was hoping that there would be some config thing that I could change in Thunderbird to correct the behaviour or at least diagnose the issue.

I did look on the Bell forums but didn't find anything useful at that search.

christ1
christ1
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?