Constant crash on MacOS (log below)
It's been weeks now since I can't use Firefox. It constantly crashed. I'm using a Macbook Air mid-2011 with Sierra 10.12.6
AdapterDeviceID: 0x0116 AdapterVendorID: 0x8086 Add-ons: %7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.9,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.10,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:4.3,%7Bc189d682-9342-47ab-bb48-34504ce2da1e%7D:0.1.4,screenshots%40mozilla.org:39.0.0,webcompat%40mozilla.org:17.1.0,formautofill%40mozilla.org:1.0,doh-rollout%40mozilla.org:2.0.0,google%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.1 AvailablePhysicalMemory: 58368000 AvailableSwapMemory: 1195638784 BuildID: 20210105180113 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1611600624 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1611595946 MozCrashReason: MOZ_CRASH(Unhandled exception) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 0 ReleaseChannel: release SafeMode: 0 StartupCrash: 0 StartupTime: 1611600618 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210105180113","version":"84.0.2","vendor":"Mozilla","displayVersion":"84.0.2","platformVersion":"84.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"pt-BR"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0116","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_DL_BLOCKLIST_NO_ID"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"denied"},"openglCompositing":{"status":"available"}}},"appleModelId":"MacBookAir4,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":645120,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",13:"JS Helper",14:"JS Helper",15:"JS Helper",16:"JS Helper",18:"Cache2 I/O",19:"Cookie",20:"DOM Worker",20:"IPDL Background",24:"Worker Launcher",25:"Compositor",26:"ImageIO",27:"QuotaManager IO",36:"IndexedDB #1",38:"DOM Worker",43:"StyleThread#2",41:"StyleThread#0",42:"StyleThread#1",58:"StreamTrans #59",65:"StreamTrans #66",81:"StreamTrans #82",87:"StreamTrans #88",96:"StreamTrans #97",98:"ImageBridgeChld",102:"GMPThread",103:"ProcessHangMon",42:"BgIOThreadPool #1",43:"TaskController Thread #0",44:"TaskController Thread #1",45:"TaskController Thread #2", Throttleable: 1 TotalPhysicalMemory: 4294967296 UptimeTS: 7.71425086 Vendor: Mozilla Version: 84.0.2 useragent_locale: en-US
Soluzione scelta
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Firefox ESR; Extended Support Release {web link}
Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/
Install Older Version Of Firefox {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Hi Fred,
Problem is: it crashes as Firefox is open, so I can't even get one single window/tab open. As soon as it opens it instantly crashes and closes, only leaving the log/quit/restart window.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.
Soluzione scelta
Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
Download Firefox For All languages And Systems {web link}
Firefox ESR; Extended Support Release {web link}
Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/
Install Older Version Of Firefox {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.
Do Not remove any profile folders.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia