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FF14 seems to be generating fewer visits and conversions on our commerce site - can't explain it

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Skootre
Skootre
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Starting July 17, Omniture SiteCatalyst shows a large shift from FF13 to FF14.

However the total number of visitors on our site from all previous versions of FF is about 30% lower since the FF14 update. Either there's a problem with Omniture SiteCatalyst not properly tracking FF14 properly (Omniture denies this!) or...

Conversions and revenue are down for us, which argues a usability issue with FF14 on our site.

However total FF visits are also down - which is harder to explain.

Has anybody encountered a similar issue since the FF14 update?

Starting July 17, Omniture SiteCatalyst shows a large shift from FF13 to FF14. However the total number of visitors on our site from all previous versions of FF is about 30% lower since the FF14 update. Either there's a problem with Omniture SiteCatalyst not properly tracking FF14 properly (Omniture denies this!) or... Conversions and revenue are down for us, which argues a usability issue with FF14 on our site. However total FF visits are also down - which is harder to explain. Has anybody encountered a similar issue since the FF14 update?

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cor-el
cor-el
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Maybe it is a consequence of the holiday season that just coincided with the Firefox 14 release.

Did you get any complaints from visitors that your site isn't working or looks different?

Are you using specific code that might not work in Firefox 14?