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can't select options (help, order,...) on website www.livingdna.com

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: FredMcD

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when I try to do anything on the website by clicking on a selection (Help, Order, ...) nothing happens. If I use explorer I don't have the problem. Problem wasn't there on the previous version (used on this website end of Msy and had no problem).

when I try to do anything on the website by clicking on a selection (Help, Order, ...) nothing happens. If I use explorer I don't have the problem. Problem wasn't there on the previous version (used on this website end of Msy and had no problem).

選ばれた解決策

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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選ばれた解決策

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Work OK in safe mode. Moved Tracking protestion from always to private only.

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Good to hear.