Mozilla will not let me open google.com at all!!!!!!! Need Help Please
I have done the following to try to get google.com to work. 1. Changed Proxy Settings...I think...there wasn't much to change or i didn't know what to change 2. Allowed firewall to use Google 3. Went into Firefox profile to change www.google.com/accounts to accounts.google.com ( when i got to \extensions\ I did not see this file {3112ca9c-de6d-4884-a8699855de680563} therefore i didn't see \lib\ either and was not able to fix the "www.google.com/accounts. 4. Reset Firefox 5. Even tried internet explore and it still doesn't allow Google. Please please help me!
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Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
I still am unable to access google