opening a website
https://read.amazon.com/kindle-library is now not allowing me to go onto the website. I've tried talking to Amazon customer support but they can't find a problem on their end. It says:
The connection has timed out
The server at read.amazon.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.
I haven't had a problem with the website before and every other website I have tried works fine. It's just that one. I have added it to my exceptions list for add ons but it didn't fix it.
გადაწყვეტა შერჩეულია
It's working now. Amazon must have been able to fix the problem. Thank you so much for your time.
პასუხის ნახვა სრულად 👍 0ყველა პასუხი (9)
Sounds like it's could be incompatible browser with Firefox browser and you will have to use either Edge, Chrome or Safari to access more options on Amazon. I currently use Chrome for majority of my internet for login sites but I still Firefox for downloading software updates and sites that work in both Firefox or Chrome.
ჩასწორების თარიღი: , ავტორი: markwarner22
I've been able to use if for the last 3 years on firefox. I was even able to open it just today, but for some reason it won't let me do it again.
I tried on my phone as well as with google chrome but still it doesn't work.
I'm able to get in, so it may depend on a setting, interference by old cached files/cookies, different add-ons, or some other factor.
As a first test, could you try it in a private window and see whether that makes any difference? Either:
- Ctrl+Shift+P and then navigate to the site
- right-click the link in your original question > Open Link in New Private Window
Let us know if you observe any improvement.
Hmm, it sounds like Firefox is able to make a secure connection, but for some reason, the page just isn't coming through. Could you open the Network Monitor (Ctrl+Shift+E) in that tab (it should occupy the lower half) and then reload bypassing the cache using Ctrl+Shift+R (or shift+click the Reload button on the toolbar). The Network monitor should list the requests Firefox is sending, along with time bars showing the load time. Are there problems with particular servers -- is it just read.amazon.com?
(Example screenshot attached showing where the different server names are listed)
Yes. It's just this website that I am having trouble with. My bottom box looks different from yours. It has a red circle with a line through it and only shows one item. The second one in your list.
Thank you for checking that. I can only guess about what might be slowing the retrieval.
Do you know whether your security software filters your web browsing?
Disabling Proxy Server Settings
Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:
Open the Settings page using either:
- "3-bar" menu button > Settings
- (menu bar) Tools > Settings
- type or paste about:preferences into the address bar and press Enter/Return to load it
In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.
Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.
Any difference?
შერჩეული გადაწყვეტა
It's working now. Amazon must have been able to fix the problem. Thank you so much for your time.
უნდა შეხვიდეთ ანგარიშზე პასუხის დასაწერად. გთხოვთ, დასვათ ახალი შეკითხვა, თუ ჯერ არ გაქვთ ანგარიში.