Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox isn't showing any Facebook-based comments on any sites(Huffpost as an example): I have tried safe mode, disabling adblocker...nothing works.

Hirightnow
Hirightnow
more options

I can get on FB and post. etc., but sites that use their commenting are not showing the comments. Tried safe mode, re-installing Firefox: no go.

I can get on FB and post. etc., but sites that use their commenting are not showing the comments. Tried safe mode, re-installing Firefox: no go.

Chosen solution

It's complicated. There are a lot of links in the chain...

Do you want to check whether Firefox is actually sending a request to Facebook's numerous different servers and receiving a normal response? Here's how you can try that.

While viewing the HuffPost (or other) page, press Ctrl+Shift+k to open the Web Console in the lower part of the tab. Along its top edge, click Network. Then reload the page and the network monitor should start filling with dozens of URLs in the order that Firefox requests them.

After it calms down, you can scroll down, or click the header for the Domain column to sort by site, and look for requests to these domains. They were called in this order in my little test, amongst a ton of other things:

For example, if there's no request to connect.facebook.net, then a script blocker or tracker blocker may be kicking in. If there's no request for the html pages, then the script may be failing or some other kind of block might be in effect.

Note: I stay logged out of Facebook, so being logged in might have some influence on this that I'm not aware of.

Read this answer in context 👍 1

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

See what happens in the Firefox SafeMode.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

It's complicated. There are a lot of links in the chain...

Do you want to check whether Firefox is actually sending a request to Facebook's numerous different servers and receiving a normal response? Here's how you can try that.

While viewing the HuffPost (or other) page, press Ctrl+Shift+k to open the Web Console in the lower part of the tab. Along its top edge, click Network. Then reload the page and the network monitor should start filling with dozens of URLs in the order that Firefox requests them.

After it calms down, you can scroll down, or click the header for the Domain column to sort by site, and look for requests to these domains. They were called in this order in my little test, amongst a ton of other things:

For example, if there's no request to connect.facebook.net, then a script blocker or tracker blocker may be kicking in. If there's no request for the html pages, then the script may be failing or some other kind of block might be in effect.

Note: I stay logged out of Facebook, so being logged in might have some influence on this that I'm not aware of.