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Firefox Browser Not working

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

rockrangel
rockrangel
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I'm not sure what topic to put this under, but I think I chose the best one.

It has been force closing and then won't open to any page (including the Google tab page). I keep getting an error that says "the code execution Cannot proceed because VCRUNTIME140 DLL was not found". I've tried uninstalling/reinstalling the app to no avail, I've tried completely shutting off my computer and doing %appdata% and completely getting it off my computer & nothing.

help please!

I'm not sure what topic to put this under, but I think I chose the best one. It has been force closing and then won't open to any page (including the Google tab page). I keep getting an error that says "the code execution Cannot proceed because VCRUNTIME140 DLL was not found". I've tried uninstalling/reinstalling the app to no avail, I've tried completely shutting off my computer and doing %appdata% and completely getting it off my computer & nothing. help please!

Chosen solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Did you install the "Visual Studio 2015, 2017, 2019, and 2022" Redistributable Package?

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

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All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Try this. https://answers.microsoft.com/en-us/windows/forum/all/vcruntime140dll/b1a15b0e-e389-41a3-bc49-f4fc85bac575

https://www.microsoft.com/en-us/download/details.aspx?id=52685

Modified by jonzn4SUSE

rockrangel
rockrangel Question owner
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Sadly that didn't help

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Did you install the "Visual Studio 2015, 2017, 2019, and 2022" Redistributable Package?

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.