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I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

  • 3 replies
  • 5 have this problem
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  • Last reply by JayS

JayS
JayS
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I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

I am running Firefox 3:6:13 and can't access my Virgin mail account online. Virgin say there is nothing wrong. So, I tried IE and get into my account with no problem. Have used Firefox for a few years now and don't want to change but this is a nuisance.

All Replies (3)

TonyE
TonyE
  • Moderator
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I have no problems accessing Virgin mail accounts. Try clearing the cache and deleting cookies for the site, this can sometimes help with accessing a site that previously worked. For details see https://support.mozilla.com/kb/How+to+clear+the+cache and https://support.mozilla.com/kb/Deleting+cookies

JayS
JayS Question owner
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I have already tried that and also a 45 minute phone call with Virgin! Any more ideas?

JayS
JayS Question owner
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I had previously blocked cookies from google.com and, believe it or not, when you try to log onto Virgin Mail, you are directed via google.com. Problem solved!