Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i update plugin flash or adobe after following installation steps message comes INTERNAL ERROR ABORT,CERTIFICATE AUTHENTICATION FAILED. PLEASE REINSTALL APPLICATION. but after reinstallation same message comes & i am not able to update plugin

  • 2 replies
  • 73 have this problem
  • 1 view
  • Last reply by cor-el

mmkhan
mmkhan
more options

i update plugin after following installation steps message comes INTERNAL ERROR ABORT,CERTIFICATE AUTHENTICATION FAILED. PLEASE REINSTALL APPLICATION. but after reinstallation same message comes i am not able to update plugin

i update plugin after following installation steps message comes INTERNAL ERROR ABORT,CERTIFICATE AUTHENTICATION FAILED. PLEASE REINSTALL APPLICATION. but after reinstallation same message comes i am not able to update plugin

All Replies (2)

rbillings
rbillings
more options

Hi mmkhan-

First of all, I would check your version of Flash on this site: Plugin check

If you need to, you can update Flash. If your version of Flash is up to date, you might consider uninstalling Firefox, and reinstalling the latest version here:

http://www.mozilla.org/en-US/firefox/new/

Hope that helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to uninstall and install the latest Flash 11.3 version.

Troubleshoot Flash Player installation for Windows: