Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox keeps asking me to upgrade to the latest version but when i click on the link it says i have the latest version but still says i need to upgrade

  • 1 reply
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

more options

firefox keeps asking me to upgrade to the latest version but when i click on the link it says i already have the latest version

firefox keeps asking me to upgrade to the latest version but when i click on the link it says i already have the latest version

All Replies (1)

more options

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)