newly added account on TB disappears on closing. And multiple prefs.js files - prefs-1.js, prefs-2.js (win10)

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a differ… (read more)

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Asked by pmdeweer 4 weeks ago

Last reply by pmdeweer 8 minutes ago

Body of some emaisl blank in Inbox and stored files in folder

I read on the internet that if I go to Mail then the body of the email should be available when blank in above subject files/folders. This does work, but it has only just… (read more)

I read on the internet that if I go to Mail then the body of the email should be available when blank in above subject files/folders. This does work, but it has only just started happening. Internet information says due to out of date apps, does this mean Thunderbird is out of date and needs updating because usually the updates are automatic? Or does Thunderbird need to look at the problem and fix, I shouldn't have to go to Mail each time an email body is blank. Not all emails are blank. Appreciate your assistance.

Asked by Val Johnstone 12 minutes ago

Malware has a Browser Guide add on that keeps coming up constantly into my daily viewing I want it stopped plse

bold text I have installed Malware protection onto my laptop and it has been interfering constantly by popping up with a Browser Guide I cannot remove and they advise … (read more)

bold text I have installed Malware protection onto my laptop and it has been interfering constantly by popping up with a Browser Guide I cannot remove and they advise me to go through my Browser FireFox to have it removed.

Asked by kingsburyann 27 minutes ago

Can't log into one online web site ACE hardware, but can use my same cedentials on EDGE- no issue.

Let me know if there is a setting change needed...perhaps hidden. No issues using Firefox with any other sites...pay a lot of bills online. The site response; not authori… (read more)

Let me know if there is a setting change needed...perhaps hidden. No issues using Firefox with any other sites...pay a lot of bills online. The site response; not authorized.

Asked by brusso16 1 hour ago

Convert VBA on Outlook to TBird

Can this be doctored to send via Thunderbird? If so pointers would be apreciated! Sub FredWeeklyReport() Dim OutApp As Object Dim OutMail As Object Dim MyAddress A… (read more)

Can this be doctored to send via Thunderbird? If so pointers would be apreciated! Sub FredWeeklyReport() Dim OutApp As Object

   Dim OutMail As Object
   Dim MyAddress As String
   Dim MyAddress2 As String
   Dim Response
   Set OutApp = CreateObject("Outlook.Application")
   Set OutMail = OutApp.CreateItem(0)
   On Error Resume Next
   
   Response = MsgBox("Fred. Hide all invoices, check worksheet is up to date", vbOKCancel)
   If Response = vbCancel Then GoTo ExitLable
   'Worksheets("Sheet19").Visible = False
   MyAddress = Sheets("Work summary").Range("Eddress1").Value
   MyAddress2 = Sheets("Work summary").Range("Eddress2").Value
   With OutMail
       .To = MyAddress
       '.CC = MyAddress2
       .BCC = ""
       .Subject = "Fred - PM - Weekly report"
       .Body = "Attached please find my weekly report. Regards, Peter"
       .Attachments.Add ActiveWorkbook.FullName
       'You can add other files also like this
       '.Attachments.Add ("C:\test.txt")
       .Send   'or use .Display
   End With
   On Error GoTo 0

ExitLable:

   Set OutMail = Nothing
   Set OutApp = Nothing

End Sub

Asked by Peter Matthews 1 hour ago

Can't google in my searchbar anymore

When I'm typing something in my searchbar which doesn't locate to a direct website. This error appears. It doesn't appear while googleing from the google website. I could… (read more)

When I'm typing something in my searchbar which doesn't locate to a direct website. This error appears. It doesn't appear while googleing from the google website. I couldn't find something like mysearchengine on the computer and this seemed to appear out of nowhere. I'm using firefox for half a year now. Do you got any ideas what's causing this and how to fix it?

Asked by NiCeDarox 2 hours ago

PC Crash

My PC crashed with a windows upgrade and i'm not able to get my bookmarks back. BEST Buy Geek squad was able to get me back on but what they backed up were old bookmarks … (read more)

My PC crashed with a windows upgrade and i'm not able to get my bookmarks back. BEST Buy Geek squad was able to get me back on but what they backed up were old bookmarks not the latest ones i had on my PC

Asked by srz301 3 hours ago

Emails quit coming In.

Out of the blue, my Mozilla Thunderbird emails quit coming in. I paid a guy to get 2 weeks worth of emails to come in and thought the problem was fixed. Next day, same … (read more)

Out of the blue, my Mozilla Thunderbird emails quit coming in. I paid a guy to get 2 weeks worth of emails to come in and thought the problem was fixed. Next day, same problem - no new emails coming in. What is happening? I need help.

Asked by cwrigor 3 hours ago

error message

I am unable to send any messages. Getting this error message - An error occurred while sending mail. The mail server responded: Resources restricted from 69.115.218.69 - … (read more)

I am unable to send any messages. Getting this error message - An error occurred while sending mail. The mail server responded: Resources restricted from 69.115.218.69 - try again later (AA,31).

It will list whatever address I am sending to or one off of a group. If I delete the one address it lists out of a group I get the same message with a new address cited.

Any suggestions?

Asked by Gerry McEntee 8 hours ago

Last reply by Gerry McEntee 3 hours ago

Thunderbird freezing

Hi I have several different email accounts. All but one are working fine. But my primary account is continuously unresponsive and freezes. This has been going on for … (read more)

Hi

I have several different email accounts. All but one are working fine. But my primary account is continuously unresponsive and freezes. This has been going on for several weeks now and today I can't get that account to work at all.

I'm on Windows 11 and have tried re-starting my laptop in Safe Mode but the freezing persists. I've tried turning off Windows Defender - it makes no difference and I don't have any other anti-virus running.

I have 450 emails in my Inbox and don't want to lose any of them or my address book. I do back up each week.

Not very tech savvy and no clue how to sort the issue out.

All help appreciated.

Asked by BAMimages 4 hours ago

BLUE CIRCLE TIMEOUTS

Constant blue circle timeouts when trying to open emails or send. Everything stops while the blue circle of death throbs for up to 30 seconds every time. Makes every emai… (read more)

Constant blue circle timeouts when trying to open emails or send. Everything stops while the blue circle of death throbs for up to 30 seconds every time. Makes every email sent and every one marked junk or otherwise take forever.

Help.

Asked by jpco 3 hours ago

Cannot reset Local Folders / Local Directory back to default

Platform is Linux Mint 21.3 Cinnamon Thunderbird 115.16.0esr (64-bit) I must have caused this problem while making a mistake while adding a google gmail takeout file to l… (read more)

Platform is Linux Mint 21.3 Cinnamon Thunderbird 115.16.0esr (64-bit) I must have caused this problem while making a mistake while adding a google gmail takeout file to local folders.

Now account settings shows Local Folders / Local Directory as:

   /home/xyz/Downloads/Google Takeout/Takeout/Mail

In Local Folders the Outbox folder properties location shows:

  mailbox:///home/xyz/Downloads/Google Takeout/Takeout/Mail/Unsent Messages

In another Linux system Thunderbird shows Local Folders / Local Directory as:

  mailbox:///home/xyz/.thunderbird/g44es9f2.default-release/Mail/Local Folders/Unsent Messages

Which tells me basically where it should be pointing.

I tried to change (in account settings) Local Folders / Local Directory using the Browse... button but the Select Local Directory window doesn't give any access to the .thunderbird folder.

How can I change the account settings Local Folders / Local Directory back to what it should be?

Asked by Arius 4 hours ago

Undo close all tabs

I need to know how to recover all my tabs after closing them accidentally. I dropped my phone when trying to access tabs settings to disable the "inactive section" (that … (read more)

I need to know how to recover all my tabs after closing them accidentally. I dropped my phone when trying to access tabs settings to disable the "inactive section" (that I had not enabled, I don't know why that thing was done without my consent), and accidentally hit "close all tabs". I see that, as of last year, there was no way to do it, but maybe after all the questions about this they added something. Recently closed tabs still shows the last that I closed manually

Asked by Facundo Lionel Fitó Serwatka 4 hours ago

H5 Games sites inexplicably openng

Greetings, I installed the Layup Android app in July 2024 then a few weeks later, certain websites have been automatically opening in the default Firefox browser Android … (read more)

Greetings, I installed the Layup Android app in July 2024 then a few weeks later, certain websites have been automatically opening in the default Firefox browser Android app. Here are some examples: 1. GIRLS - Play GIRLS Games at Games.domaingameu.com - https://h5.domaingameu.com/games?type=parkour&t=BrAr13rruLXgzjC2Mukl3YAWJB0Wrlzxm2g2baIXND2lpbdvmZqzbkDgIqe-4d5ddaHImn52FjbSuzOwuV90jb1r51VR84SlCkByBx6C6bfeWPY_Ca-u2X_WISE7gw3Oe-5wLWrtOkg6dedyMegY0vA-lgQW219QEFCVewKBXx7MeqD7yL6jM4-M0VX6zon2wPoDyyyxa0rJczvf 2. h5.domaingameu.com - https://h5.domaingameu.com/games?type=parkour 3. 3D - Play 3D Games at Webgame.budgyinfo.com - https://webgame.budgyinfo.com/games?type=3D

I have since uninstalled the Layup app and deleted the browser data, but these sites are still opening in the browser even when my cell is idle. Please advise how to block these domains or another remedy. Greatly appreciated

Asked by DKline125 4 hours ago

Translate

Download language android packa Skip to main content Switch language Skip to search Mozilla Support Logo Avatar for Username Privacy and security Ask a … (read more)

Download language android packa

   Skip to main content
   Switch language
   Skip to search

Mozilla Support Logo Avatar for Username

   Privacy and security

Ask a Question

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Common Myths about Private Browsing Firefox Last updated: 1/22/24 87% of users voted this helpful

Private Browsing is a useful feature of Firefox, but only if you understand the protection it offers. It helps you keep your online activity private from others who use Firefox on the same computer, but it won't make you invisible online. Myth 1: Private Browsing makes you anonymous on the Internet

Reality: Private Browsing does not mask your identity or activity online. Websites and internet service providers can still gather information about your visit, even if you are not signed in. If you use your device at work, your company may be able to monitor the websites you visit. If you surf the Web at home, your cable company (or their partners) may have access to your browsing information. Only a Virtual Private Network (VPN) can mask your location and encrypt your online activity, keeping your identity and data safe from prying eyes. If you need to stay anonymous online, try Mozilla VPN. Myth 2: Private Browsing removes all traces of your browsing activity from your computer

Reality: Private Browsing works by letting you browse without saving passwords, cookies and browsing history in a Private Window. If you download a file from a website, it will remain on your computer, but it will not appear in the download manager in Firefox. If you bookmark a website while in a Private Window, it will remain in your bookmark list. Myth 3: Private Browsing doesn’t display any browsing history

Reality: Private Browsing will, by default, display visited sites and bookmarks as you type in the address bar. Firefox saves these pages during normal browsing. If you don’t want to see these suggestions, you can deselect them in your Firefox Settings Privacy & Security panel under Address Bar.

privacy preferences 65

Myth 4: Private Browsing will protect you from keystroke loggers and spyware

Reality: Private Browsing does not protect you from malware installed on your computer. If you suspect you have malware, take steps to remove it to prevent it from happening again.

To learn more about how Firefox protects your privacy, see Enhanced Tracking Protection in Firefox for desktop and SmartBlock for Enhanced Tracking Protection.


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Asked by samiyehbayat 4 hours ago

thunderbird geht nicht mehr auf dem laptop

Ich muss beim versenden ein Passwort eingeben. da ich aber das passwort nicht mehr weiss habe ich versucht ein neues einzugeben. das hat leider auch nicht geklappt. ich h… (read more)

Ich muss beim versenden ein Passwort eingeben. da ich aber das passwort nicht mehr weiss habe ich versucht ein neues einzugeben. das hat leider auch nicht geklappt. ich habe auch versucht mozilla thunderbird zu deinstalieren und dan wider neu zu instalieren, aber das hat auch nicht geholfen.

was kann ich tun?

mit freundlichen grüssen harry bodemann

Asked by Harry Bodemann 4 hours ago

IgHome start up page is not coming up as I have set it

This morning when I turned on the computer igHome, which is our startup page is not loading properly. I have restated the computer several time, logged out and logged ba… (read more)

This morning when I turned on the computer igHome, which is our startup page is not loading properly. I have restated the computer several time, logged out and logged back in to igHome. I have reset the number of colums, etc.

Nothing seems to work. Any suggestions?


Anne and Bill

Asked by Anne's Place 1 day ago

Last reply by Anne's Place 5 hours ago

Firefox performance settings

I was watching videos and I noticed that sometimes my FF freezes when I look at the preview of a video. The computer is working fine since I can tell that it is only the … (read more)

I was watching videos and I noticed that sometimes my FF freezes when I look at the preview of a video. The computer is working fine since I can tell that it is only the browser "screen" that is freezing and not the whole pc. I can fix that by clicking outside the browser's window, like clicking the taskbar and it goes back to normal, still very annoying. I was able to completely fix the issue by unchecking the option "Use recommended performance settings" and just leaving the option "Use hardware acceleration when available" ON. Now I don't have these random freezes while still being able to use hardware acceleration.

My question is: what are those "recommended performance settings" that FF was using? I can't find any information about them or a list. I know that FF uses my pc specs to determine those settings but I wish I could manually set them by myself. Any ideas? Thanks!

Asked by Rein 5 hours ago