Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Fresh install, no profile found and Cannot create profile

  • 1 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: cor-el

pattyOh
pattyOh
more options

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running.

CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile.

When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works

ANyone have ideas? TY

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running. CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile. When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works ANyone have ideas? TY

모든 댓글 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).