Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox no longer works properly on my android phone

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: marykayc928

more options

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update. I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks. I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

선택된 해결법

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

Hi

We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

more options

선택된 해결법

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

more options

Uninstalled previous 114.2 version of Firefox on my android phone. Found 115.0 in the play store. Downloaded and installed. So far seems to be working. Thanks!