Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot open new tabs or load new sites by typing in URL.

  • 4 답장
  • 2 이 문제를 만남
  • 7 보기
  • 최종 답변자: aobligado

more options

When I click on the "+" button to open a tab (or from the File menu) nothing happens. Also when I try to go to a new web page by typing in the URL, nothing happens. A new web page and tab only opens by clicking on a (Google) search result item. Re-starting Mozilla does not help.

Note: Printing data from Troubleshooting Information below deleted to limit characters to less than 30.000.

When I click on the "+" button to open a tab (or from the File menu) nothing happens. Also when I try to go to a new web page by typing in the URL, nothing happens. A new web page and tab only opens by clicking on a (Google) search result item. Re-starting Mozilla does not help. Note: Printing data from Troubleshooting Information below deleted to limit characters to less than 30.000.

선택된 해결법

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (4)

more options

hello aobligado, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

How do I launch Firefox in a safe mode?

more options

선택된 해결법

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

more options

Thanks to both of you. The culprit was the ASK Toolbar 3.15.4100013. Everything OK with it removed.