Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

• Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Ah, thanks for replying Mathew. I was avoiding doing that, not really an option I'm willing to choose though I suppose I could use FEBE to back it up..

I'd rather not go through the process of resetting Firefox. Any other ideas, specifically related to why there is now a "Load comments" button?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

• Hold down the Shift key and left-click the Reload button
• Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

• Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

• Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Also make sure that you aren't blocking cookies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

This issue can be caused by Avast software/extension, see:

• [/questions/976129]

Hello Cor-el.

Thank you for your reply. I have tried cache refresh, loading Firefox with and without addons enabled, clearing cookies and cache, have run in safe mode and I do not run Avast.

What actually worked, oddly enough was deleting the Youtube cookie; Tools>options>security>remove an individual cookie>highlighted Youtube.com and clicked removed cookies. Felt like the correct thing to do, so I thank you both for your replies.

This worked for me, hopefully this helps others. :)

• edit* clarification