Why do I see a white screen after updating Mozilla VPN to version 2.8.3?

Mozilla VPN Mozilla VPN Esalemi mise à jour yasuka: 50% of users voted this helpful
Mutu moko te naino asalisi mpo na kolimbola article oyo. Soki osili koyeba ndenge kolimbola mpo na SUMO esalaka, banda kolimbola sik'oyo. Soki olingi koyekola ndenge ya kolimbola baarticle mpo na SUMO, banda awa.

Some Windows users who have upgraded to Mozilla VPN version 2.8.3 are running into a white screen and are unable to access most of the features when launching the VPN. Installing the application on older hardware can cause this issue.

Workaround

To be able to use Mozilla VPN on your device, you’ll need to uninstall version 2.8.3 and install a newer version of Mozilla VPN. Here are the steps you need to follow:

  1. Uninstall Mozilla VPN 2.8.3 from your device.
  2. Once uninstalled, download Mozilla VPN 2.8.4 or above from https://vpn.mozilla.org/.

Newer versions contain fixes for the issue and will work without problems.

If you need more help, please contact support.

Article oyo ezalaki ya ntina?

Zela...

These fine people helped write this article:

Mozinet, Fabi
Illustration of hands

Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More