Thunderbird Community Forum

Problem just started today 11-25-2024... Using Thunderbird 128.4.3esr (64-bit)...

Get error message in Thunderbird:

"The STAT command did not succeed. Error getting number and sizes. Mail server outlook.office365.com responded: Server Unavailable. 21"

Do receive the email on an iPad and an iPhone. Not sure if this is a Microsoft365 issue or Mozilla Thunderbird issue? Have other email accounts on Thunderbird and they are coming in fine.

How many impab files should I have in my Thunderbird profile folder? I do have 8 different e-mails managed by Thunderbird (in case that matters). Win 10 Pro PC, Thunderbird Version 128.4.2esr. I have impab.mab (dated 2017), impab.mab.msf (dated 2012), then I have impab-1.sqlite, impab-1.sqlite.shm, impab-1.sqlite.wal -- then I have -2, -3, -4, -5. and -6 of the same three files that have the -1. Should I/can I delete any of these? Should any be kept and renamed? The ones with -1 through -16 are all dated either today (11/25/2024) or 11/19/2024. Just did not know if there were a bunch of duplicate files being created, or if possibly all of these files are needed because of my multiple accounts. All my accounts use the same address book. Also, been using Thunderbird since I started on the internet back in the 1990s - it's in general a fantastic program.

When I startup Thunderbird, it sometakes takes up to one minute.

I read on this forum that it maybe due to the linkes MacOS AdressBook. How can I "unlink" it?

Any other clues?

ANTIVIRUS turned off.

I deleted a duplicate profile. I chose to NOT delete the data. Where is the data now? I know the data is supposed to be kept per http://kb.mozillazine.org/Profile_Manager#Deleting_a_profile

Dear Madam / Sir: I had Windows 11, all files and applications including Thunderbird reinstalled in my computer, but I am now unable to access existing email server with Thunderbird.

In ' Set up your existing email address' there is a password needed that I don't remember and there isn't an option to reset it. So I am stuck. I called Geek Squad who did the installation; they referred me to AT&T (my internet provider); they said they cannot help with Thunderbird.

Please let me know what I can do to access existing email server in Thunderbird (attached is photo of setting which appear correct), thank you in advance, Stefan

Menzi Architecture Stefan Menzi, AIA [edited out private address, phone#'s and email from public community support forum]

I've been using Thunderbird on my PC (Win 10) for many years, and the email does not download today. I tried reconfiguring the server settings but it says: The stat command did not succeed. Servier unavailable 21

Could anyone please help Thank you Mario

I purchased a new PC and had someone transfer the files from the old PC to the new one. Thunderbird came over with the exception of the sub folders that contain all of my saved emails by catagory. How can I get everything transferred to my new PC?

I have Thunderbird on my PC and on my Mobole Phone. When I load my emails on my phone, check them and delete those of no interest, they still remain in the Inbox in Thunderbird on my PC and vice versa. Why? Is it possible to link so that deleing on one also applioes to the other?

Hi, I accidently set the email size in the Config editor layout.css.devPixelsPerPix to 125 (instead of 1.25), which results in the program no longer being able to be viewed as it takes up the entire screen.

How can I undo this please, since the reset option is not viewable due to the immense size now.

The tutorial video I followed is this: https://www.youtube.com/watch?v=klIOX4dsXU4

I appreciate your knowledge, please in simple steps :-)

Thank you, Jana

Hi everyone,

I use the 'Open in Conversation' feature a lot in Thunderbird but it has suddenly stopped working for me. Emails on 20th November and before are showing it as an option (either by right clicking email or through drop down menu) but emails on 21st November and since do not give me the option (not present when right clicking and greyed out in the drop down menu). The emails I have tried since 21st do have conversations and you can see the email trail if you scroll down the email. If I try Ctrl Shift O, then that does not work for post 21st November emails either.

Does anybody have any idea why this is happening, and why I can access the feature for some emails before a certain date but not for those past that date?

Thank you very much, Matt

hello, My gmail account disconnected and I cannot log back in. A window opens when I try to load my mesages, but an error occurs everytime. Do you know where it comes from ? Screenshots down below thanks !

Hallo und guten Tag,

ich habe für Windows [PC] und Android [Pixel 8pro] jeweils die beiden aktuellsten Versionen von 'Thunderbird x64'und 'Thunderbird: Free Your Inbox' installiert und eingerichtet. Es sind zwei E-Mail-Konten mit jeweils einer Alias-Adresse eingerichtet, alles unter GMX.NET , IMAP+SMTP sind ebenfalls aktiviert [IMAP port993 und SMTP port465]. Leider bekomme ich es nicht so eingerichtet, daß Mails wenn sie am PC oder am Pixel empfangen und verschoben oder gelöscht oder als Spam markiert sind, daß dieses dann auch am jeweils anderen Endgerät so erscheint. Es werden immer wieder alle Mails neu als eingegangene Nachrichten gezeigt und ich muß dann am jeweils anderen Endgerät die gleichen Aktionen vornehmen.

Wo liegt der Fehler, was muß ich tun um das Problem zu beheben.

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

After installing the latest Windows 22H2 HOME updates - I cannot run Thunderbird. Blue screen and message - This application will not work on your computer. What to do? MG

Unable to send emails from my Laptop. Drop down box says "Outgoing server (SMTP) failed. I have compared settings on PC and are the same as the laptop. Have contacted my server provider and that is all ok. Can send emails from Optus webmail, but not from Thunderbird. Can send emails from the PC and that has Thunderbird also.

Hi. I am trying to import into my new Mac an old Thunderbird profile that was created in a PC, but that I use in my previous Mac. In the past, I have dragged the old profile into the new profile folder, and then used About Profiles under Troubleshooting Information to link to that imported profile and set it as the Default. Now, I click on Create a New Profile and it won't let me link. Also, the Import tool did not work. What am I missing? Thank you!