Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

When opening mails screen goes black, then crashes @ OOM | small (or hangs). (win10)

  • 9 replies
  • 2 have this problem
  • 4 views
  • Paskiausią atsakymą parašė Sandra64

Sandra64
Sandra64
more options

I can open up thunderbird ok, but after a while (usually fine in the beginning) when I open an email to read it (gets fed from my gmail account and has for years), the screen goes black and I cannot see/read the mail. Then usually afterwards Thunderbirds crashes. When I start it up again, all fine in the beginning, then same problem occurs. Tried opening in safe mode as well but the same thing happens. Would be great if anyone knew this problem and even better if you have a solution ;-)

I can open up thunderbird ok, but after a while (usually fine in the beginning) when I open an email to read it (gets fed from my gmail account and has for years), the screen goes black and I cannot see/read the mail. Then usually afterwards Thunderbirds crashes. When I start it up again, all fine in the beginning, then same problem occurs. Tried opening in safe mode as well but the same thing happens. Would be great if anyone knew this problem and even better if you have a solution ;-)

Modified by Wayne Mery

All Replies (9)

user01229325
user01229325
more options

Start Thunderbird in Safe mode from the Help menu. Any better?

Sandra64
Sandra64 Klausimą uždavęs asmuo
more options

Thanks but already tried that (see above ;-)

user01229325
user01229325
more options

Start your computer in safe mode with networking . https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Sandra,

Was your report based on version 52.1.0? Or 52.1.1?

If you are really crashing you will have crash IDs that you can post for us. Please visit https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports for instructions and post your crash IDs here.

Thanks in advance

Sandra64
Sandra64 Klausimą uždavęs asmuo
more options

Hi Wayne,

I did sent in the crash report which was bp-2736d0f8-ed37-45c9-80f7-4d73b0170616

It states the report was based in version 52.1.1

Any suggestions? It is still happening and very irritating ;-(

Thanks in advance for your help. Sandra

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. Please always submit all your crash reports. 2. Does crash go away if you update to 52.2.0??

Sandra64
Sandra64 Klausimą uždavęs asmuo
more options

I have it set to automatically update and I only got 52.1.1 in May 17.

How do I get 52.2.0?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

click Help, About, ...

Sandra64
Sandra64 Klausimą uždavęs asmuo
more options

Don't want to jump for joy too soon but so far thunderbird has been working much better.

Thanks for all your help Wayne, you are my hero for today!

Cheers, Sandra