Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I type a url or click an icon either nothing happens or it goes to a blank page. What should I do?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

more options

I tried uninstalling and reinstalling Firefox but that didn't help. Also ran a virus scan and didn't find anything.

I tried uninstalling and reinstalling Firefox but that didn't help. Also ran a virus scan and didn't find anything.

All Replies (1)

more options

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?