Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Feedback suggestion

  • 3 replies
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė cor-el

more options

I just want to report a problem I'm running into and offer a suggestion. I use Firefox for my AOL web mail. A long term problem with AOL web email is they change ads constantly, almost each time you move your mouse. When one of these ads got hung and didn't load, they often hung Firefox too. That seems to have has been fixed, thankfully. Now when an AOL ad fails to load (probably a hung script) and it effects Firefox, Firefox will pop up a bright yellow banner at the top that reads, "A web page is slowing down your browser. What would you like to do?," offering the option to either "Stop It" or "Wait." Stopping it almost always solves the problem. The problem I want to report is, if you step away for a while and then this happens, and you are not there to click either option, and then your computer goes to sleep (I have a Mac), when you wake it, it seems to have eaten all your RAM. Everything crawls. I've had to wait many minutes just to get enough RAM to try to force quit apps, hoping to kill whichever one is causing the problem. Over time, I've learned when this happens, and my Mac slows to a crawl upon waking it, the source of the problem is almost always Firefox, with a hung up AOL ad. If I can force quit Firefox, I can (albeit slowly) recover normal function. My suggestion: put a preference setting for a timer on these yellow banner "Stop It" or "Wait" alerts. If, say, a few minutes go by with no action on the user's part, automatically "Stop it."

I just want to report a problem I'm running into and offer a suggestion. I use Firefox for my AOL web mail. A long term problem with AOL web email is they change ads constantly, almost each time you move your mouse. When one of these ads got hung and didn't load, they often hung Firefox too. That seems to have has been fixed, thankfully. Now when an AOL ad fails to load (probably a hung script) and it effects Firefox, Firefox will pop up a bright yellow banner at the top that reads, "A web page is slowing down your browser. What would you like to do?," offering the option to either "Stop It" or "Wait." Stopping it almost always solves the problem. The problem I want to report is, if you step away for a while and then this happens, and you are not there to click either option, and then your computer goes to sleep (I have a Mac), when you wake it, it seems to have eaten all your RAM. Everything crawls. I've had to wait many minutes just to get enough RAM to try to force quit apps, hoping to kill whichever one is causing the problem. Over time, I've learned when this happens, and my Mac slows to a crawl upon waking it, the source of the problem is almost always Firefox, with a hung up AOL ad. If I can force quit Firefox, I can (albeit slowly) recover normal function. My suggestion: put a preference setting for a timer on these yellow banner "Stop It" or "Wait" alerts. If, say, a few minutes go by with no action on the user's part, automatically "Stop it."
Pridėtos ekrano nuotraukos

All Replies (3)

more options

”Webpage is slowing down your browser” This is the new way the browser tells you there is a problem with the script program(s). https://support.mozilla.org/en-US/kb/warning-unresponsive-script?cache=no


Have you tried Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad blocker.


https://www.mozilla.org/en-US/thunderbird/ Thunderbird is an e-mail browser also created by Mozilla. See if this works any better.

more options

Quite honestly, why don't you use an advertisement blocker such as uBlock Origin?

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

more options