Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Latest Upgrade lost all old email, Message Filters etc

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i tony.brown318

tony.brown318
tony.brown318
more options

I upgraded to the new version of Thunderbird not long ago and I was not able to get any new emails. The settings seemed to be correct but would not retrieve any new emails.

I decided to download a copy of Thunderbird and reinstall. When reinstalling I got the message - "A newer version of Thunderbird may have made changes to your profile ..." - I hit the Create New Profile button and set up a new profile. Now I have all of my emails download that are on the server - 1 month's worth - and up to date.

The problem is that now I have lost all of my old emails, message filters etc. Can anyone assist me with getting all of these back?

I upgraded to the new version of Thunderbird not long ago and I was not able to get any new emails. The settings seemed to be correct but would not retrieve any new emails. I decided to download a copy of Thunderbird and reinstall. When reinstalling I got the message - "A newer version of Thunderbird may have made changes to your profile ..." - I hit the Create New Profile button and set up a new profile. Now I have all of my emails download that are on the server - 1 month's worth - and up to date. The problem is that now I have lost all of my old emails, message filters etc. Can anyone assist me with getting all of these back?

Vahaolana nofidina

I Managed to find my old profile and copied across into v78, but still have original problem of not being able to access new email. I will close this and add separately.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

tony.brown318
tony.brown318 Tompon'ny fanontaniana
more options

It happened again - I got the "A newer version...." and set up a new profile.

I now have three profiles setup under Roaming\Appdata. The oldest one - which I think I need - does not contain a "Mail" folder.

I do have a really old profile copied that does have a "Mail" folder but I seem to be missing a couple of years of old email at this stage, even if I can recover from that one.

tony.brown318
tony.brown318 Tompon'ny fanontaniana
more options

Vahaolana Nofidina

I Managed to find my old profile and copied across into v78, but still have original problem of not being able to access new email. I will close this and add separately.