Mozilla is actively working to secure a new vendor for Monitor Plus. As we shared back in March, we made the decision to part ways with OneRep. While customer data was and never has been at risk, partnering with the right vendor is a critical step in maintaining the standards we have set.

While we continue to evaluate vendors, finding a technically excellent and values-aligned partner takes time. While we continue this search, Onerep will remain the backend provider, ensuring that we can maintain uninterrupted services while we continue evaluating new potential partners that align more closely with Mozilla’s values and user expectations. We are conducting thorough diligence to find the right vendor.

Privacy and Data Safety

Throughout this process, we want customers to feel assured that their data remains safe and protected under Mozilla’s strict privacy guidelines. Our goal is to bring in a partner who offers both technical excellence and a deep commitment to user privacy. This means your data continues to be handled with the utmost care and respect throughout the partnership.

What’s Next?

Mozilla remains committed to securing a long-term vendor that shares our core values. We ask for your patience as we continue this process.

Monitor Plus will continue to operate as usual, providing the essential services that help protect your personal information online. We remain committed to maintaining seamless service during this transition. If you have any questions or concerns, we welcome your feedback.