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Thunderbird crashes at startup. I can't grab the information from the report, but it does say that it's being reported. Help!

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QuiltStudio
QuiltStudio
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When we open Thunderbird, it crashes. We can't access emails. We get a report and I've tried to copy and paste, but it won't allow. The report has been sent in, but I haven't gotten any response, probably because I can't access my email.

When we open Thunderbird, it crashes. We can't access emails. We get a report and I've tried to copy and paste, but it won't allow. The report has been sent in, but I haven't gotten any response, probably because I can't access my email.

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christ1
christ1
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Can you post a crash ID? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports