Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Using Thunderbird with Pure VPN

  • 2 balasan
  • 1 ada masalah ini
  • 36 paparan
  • Balasan terakhir oleh pneskow

membership2
membership2
more options

Hi there For the past month or more Thunderbird consistently times out on me when trying to connect through my paid for PureVPN. Before that it sometimes connected and sometimes didn't (usually the latter)... Connection is instant when I disconnect the VPN . Gmail and Yahoo work perfectly with other email addresses that I have. Is there a Thunderbird setting I must change? Thanks for any help you can give me here - my wife (an amateur, self trained, but very expert computer user) also has the same problem with her Thunderbird email address (but then she set up both our accounts!!) Stuart

Hi there For the past month or more Thunderbird consistently times out on me when trying to connect through my paid for PureVPN. Before that it sometimes connected and sometimes didn't (usually the latter)... Connection is instant when I disconnect the VPN . Gmail and Yahoo work perfectly with other email addresses that I have. Is there a Thunderbird setting I must change? Thanks for any help you can give me here - my wife (an amateur, self trained, but very expert computer user) also has the same problem with her Thunderbird email address (but then she set up both our accounts!!) Stuart

Penyelesaian terpilih

The only info I can find on their site suggests you have to change the outgoing smtp port to 465, with SSL/TLS security, or 587, with STARTTLS security. That will only work if the mail provider supports those settings, and if it in fact supports authentication through the VPN. Timeouts in non-VPN setups are often caused by antivirus programs scanning email or SSL connections, so that is another factor to consider.

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Penyelesaian Terpilih

The only info I can find on their site suggests you have to change the outgoing smtp port to 465, with SSL/TLS security, or 587, with STARTTLS security. That will only work if the mail provider supports those settings, and if it in fact supports authentication through the VPN. Timeouts in non-VPN setups are often caused by antivirus programs scanning email or SSL connections, so that is another factor to consider.

pneskow
pneskow
more options

I am using Hotspot Shield. I find initially it took several attempts to sign in. Now it has become impossible with the VPN turned on. I can only log on with it off. I have attempted to reset the ports as noted but it seems to make no difference. (The send one was already set correctly; the receive was 995 (default). With port 995 chosen, I get a solid green bar below, about a 60-90 sec delay, then a message that the password was not sent and return was +. If I change the port to 465 I only get the "server was reset" message.

Diubah oleh pneskow