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Firefox makes windows 7 hang only on twitter not responding at times

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by looker

looker
looker
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On my windows 764bit machine now just starting on my 8.164bit Firefox will freeze windows just when I go to the twitter page. Other intermittent times it says Firefox is not responding on all pages. Have tried everything in support no help. Have uninstalled Firefox and installed other Firefox based browsers and the same thing happens, it does not do it with the chrome based browsers. It hangs windows but only has happened on the Twitter page (strange). I have had to use another browser because it has become so bad. Firefox does not generate a crash report when any of this happens, ran in safe mode and with all add ons disabled or removed and it still does the same thing.

On my windows 764bit machine now just starting on my 8.164bit Firefox will freeze windows just when I go to the twitter page. Other intermittent times it says Firefox is not responding on all pages. Have tried everything in support no help. Have uninstalled Firefox and installed other Firefox based browsers and the same thing happens, it does not do it with the chrome based browsers. It hangs windows but only has happened on the Twitter page (strange). I have had to use another browser because it has become so bad. Firefox does not generate a crash report when any of this happens, ran in safe mode and with all add ons disabled or removed and it still does the same thing.

All Replies (4)

Sourjobraato Banerjee
Sourjobraato Banerjee
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Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

looker
looker Question owner
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Application Basics

Name: Firefox Version: 33.1.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Graphics

Adapter Description: AMD Radeon HD 6320 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Device ID: 0x9806 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 9-15-2014 Driver Version: 14.301.1001.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.startup.homepage_override.buildID: 20141113143407 browser.startup.homepage_override.mstone: 33.1.1 dom.mozApps.used: true extensions.lastAppVersion: 33.1.1 gfx.blacklist.direct2d: 4 gfx.blacklist.layers.direct3d9: 4 media.gmp-gmpopenh264.lastUpdate: 1417360101 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417360100 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

looker
looker Question owner
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Have tried the second solution no improvement