But, jscher, this is where your confusion lies. The latest release is NOT officially blocked at all. That is what is "blocking" your approach to this. As I said in previous post. We have to think outside the square. It may not be on the blocked list, but that does not guarantee it will work in Firefox and if clients - several - are corroborating the fact that it isn't, we have an obligation to explore it and confirm their versions.

Not one of you has asked for the usual full and proper system details, steps taken, occurrences, circumstances, etc. etc. to move towards a bug report, for the reason you are all too busy denying to the client that it could even happen with the latest version.

All this about the versions, again, endorses my point jscher. Instead of sweeping aside clients' issues in cavalier presumption, without really knowing what their version is, you should have asked them to go to the system identification page that I went to and post up the image of the result - had you been serious about resolving the query.

This is my point. The approach is wrong. You have put yourselves in the position of playing 'God'. You know better, despite the fact you cannot prove to anybody what the client's version is. Would it not be more professional to prove to me, to the developers and to other users, that all of these complaints are based on outdated versions?? Have you any proof of that from just one customer in here, without relying on hearsay? No you haven't, but you should have and could have and in that way dismissed all of this unnecessary debate and agro.

And a condescending sigh, likewise, to you James.

It is not professional at all to presume a client is wrong and that you are right, without proof and abandon their case and complaint on that basis, which is what you are doing - playing 'God'. Had it occurred to you that your arrogance might just be wrong?! That some customers do tell the truth and do get it right.

Anyway I have already covered this in my previous post as to how it might be handled more professionally.

You can respond, but I don't wish to further this discussion in public. I have made the point and that is all I need to do.

Hi Dingeroo, to verify the installed version of Flash, I generally suggest to users to check the Add-ons page first, although I also have referred users to my test page that takes a census of plugins: https://jeffersonscher.com/res/jstest.php. In your case I suggested the about:plugins page based on the symptoms you presented.

The question in this thread did not call for a diagnosis, it called for a recommendation.

The question in the other thread you linked was along completely different lines, as I mentioned.

Providing support on a forum is hard because as you point out, language can be colloquial or simply incorrect. We often ask people to give us the exact error message or prompt they are seeing, or provide a screen shot of it. That sometimes clears up confusion that can persist for several posts back and forth.

If someone used the term blocked in the past 10 days, we definitely would think first of the recent soft-block for Flash, but if someone uses it next week, we may interpret/contextualize it differently and think of issues with extensions or other factors that were prevalent before the recent soft-block.

We can always do better, but we're learning as we go here, with a constantly moving target, so it's impossible to promise anything like perfection. What I hope you accept is that most volunteers here are not replying to support questions to exercise their egos -- we are constantly humbled by how complicated this all is -- and those who are tend to quit quickly after getting their comeuppance a few times.

Yeh, sure. Take all that on board and don't disagree, jscher. The only thing is that I don't think any of us are under any illusions that we have confined this discussion to any one topic, least of all this topic.

The whole thing probably should be taken down from here and transferred to the Contributors' Forum. If I were the Mod, that is what I would be doing.

(I once was a forum Admin for a Board with an 88,264 strong membership of which I was spiffingly proud!) - obviously the reason I am a pain in the butt and will on occasion, if sufficiently provoked, tell Mods how to suck eggs, with no apologies.

Thank you jscher2000.

we're done here - it's solved for the OP - locking