Some new emails blank since update to version 78.4.3
Since updating to version 78.4.3, some new emails appear blank, while others are fine. The blank emails still have the subject line and, if I view the source, I can see the email is still really there. I've tried running Repair on the folder, restarting in Safe mode, disabling add-ons, but none of these helped. I wanted to try re-installing Thunderbird, but couldn't uninstall the one I have or install a fresh copy on top of it.
The blank emails still show as unread after I've attempted to look at them.
All Replies (6)
What is your setting for View/Message Body As? If it's anything besides Original HTML, you can't view remote content, so if the message is in a remotely-hosted image, it won't show. Also, do these same messages appear blank in webmail?
My setting for View/Message Body is Original HTML. Both local and remote content are completely missing in the affected emails. I can see the emails fine on my phone (using the Samsung email app).
I've now discovered I am unable to send emails or to save them as drafts in Thunderbird.
Thunderbird is still receiving and displaying some emails correctly though!
What are your incoming and outgoing server settings? Can you see any difference between the messages that display correctly and those that don't?
The inbox is the same for all the emails. Doesn't this mean that the server settings are the same? I haven't changed any server settings.
Do you have several accounts set up with a Global Inbox or are viewing them in Unified View? You may not have changed the settings, but the provider may have set new requirements.
No, it's all one account.