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Trouble with gmail when using firefox

  • 4 replies
  • 0 have this problem
  • 8 views
  • Last reply by Terry

13tif24
13tif24
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When using firefox to access my gmail, if I open a page in gmail I am unable to close that page (nothing on that page works freezes). I am unable to transfer that file to my favourites. The only way to close the page is to close the tab, this is not my preferred way of using gmail. Any help would be greatly appreciated Regards Mick

When using firefox to access my gmail, if I open a page in gmail I am unable to close that page (nothing on that page works freezes). I am unable to transfer that file to my favourites. The only way to close the page is to close the tab, this is not my preferred way of using gmail. Any help would be greatly appreciated Regards Mick

All Replies (4)

Terry
Terry
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Hi. Can you give an example of "a page in gmail"?

13tif24
13tif24 Question owner
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Trouble with gmail when using firefox" posted an answer to your question "Trouble with gmail when using firefox". Don't know if the page attached worked as Idon't know how to attached a copy of the page but I am talking about the Bin icon on the top row. If you need more info can you please send me informations on how to send you a screen shot. I do not have PDF capabilities Regards Mick

willjoe24421
willjoe24421
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Make sure cookies are turned on. Some antivirus or related software may delete your cookies. If your cookies are turned on, clear your browser's cache. Note: While deleting your cookies may resolve the problem, it will also remove your saved settings for sites you've visited.

Regards, Diana

Terry
Terry
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Try removing cookies or forgetting the site, otherwise troubleshooting.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox#w_remove-a-single-website-from-your-history

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration) https://support.mozilla.org/en-US/kb/troubleshoot-issues-related-to-add-ons