Hi bryanlion,

Can you give me the exact url of this 64 bit version?

I don't recognize those crash signatures...

To diagnose whether this is caused by a setting, could you do a three-minute experiment?

Create a new Firefox profile

A new profile will have your system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), but no themes, other extensions, or other customizations. It also will have completely fresh settings databases and a fresh cache folder.

Exit Firefox and start up in the Profile Manager using Start > Run (hold Windows key an press R):

firefox.exe -P

Don't delete anything here.

Any time you want to switch profiles, exit Firefox and return to this dialog.

Go ahead and click the Create Profile button, give it a name like Sept4, and skip the option to change the folder location. Then start Firefox in the new profile you created.

Until you go back to the Profile Manager and start up in your regular profile, your desktop shortcut should fire up the new profile.

Does Firefox start up?

If it works smoothly, you have 3 choices for next steps:

• Import key data from your old profile into the new one
• Try to further troubleshoot the old profile by tweaking settings and add-ons
• Use the Reset feature on the old profile, which partially clears settings

We can provide suggestions on each of those.

Note: When returning to the Profile Manager, you might be tempted to use the Delete Profile button on your new test profile. But... it's a bit too easy to accidentally delete your "real" profile, so I recommend resisting the temptation. If you do want to clean up later, I suggest making a backup of all your profiles first in case something were to go wrong.

If Firefox won't start up in the Profile Manager, or in the new profile, perhaps there are obsolete or inconsistent files in Firefox's program folder.

You can replace Firefox's program files without disturbing your settings using this Clean Reinstall procedure:

(1) Download a fresh installer for Firefox 32 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox.

(3) Rename the folder (32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Does it start?

Note: Some recently installed plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

• C:\Program Files\OldFirefox\Plugins
• C:\Program Files\OldFirefox\browser\plugins

Here is another thread with the same signature:

• Firefox 32.0 Crash Report [@ nsGlobalWindow::GetOuterWindowInternal() ]
• [/questions/1018447]

Looks that this is a crash that happens often:

• https://crash-stats.mozilla.com/report/list?signature=nsGlobalWindow%3A%3AGetOuterWindowInternal%28%29

Firefox 	31.0 	79.08 %	707
Firefox 	32.0 	11.74 %	105