Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I can't open Firefox because it crashes at startup even in Safe Mode. How can I fix this?

  • 2 antwoorden
  • 4 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Ross Marsden

Ross Marsden
Ross Marsden
more options

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff.

Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff. Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Gekozen oplossing

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

Dit antwoord in context lezen 👍 2

Alle antwoorden (2)

philipp
philipp
  • Moderator
more options

Gekozen oplossing

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

Ross Marsden
Ross Marsden Vraageigenaar
more options

Thank you madperson for taking the time to answer my question.

I found two Toolbars; Searchqu and ALOT, and removed them both. I suspect Searchqu was the culprit because I saw "datamngr" flash by as the uninstaller was working away.

Thanks heaps, I i hope someone finds my answer useful as well.

RossM