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Trying to attach a file to gmail and Firefox is non-responsive and I have to shut down Firefox.

  • 8 svar
  • 1 har dette problemet
  • 6 views
  • Siste svar av B9

mlesliesr
mlesliesr
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When I am creating an email, using Gmail, and want to attach a file to the email, Firefox stops and gives me the (Not Responding) message. I have reset Firefox and nothing seems to work. I can go into IE and open my Gmail account and I have no problems. If this is not resolved, I will be switching to IE, even though I like Firefox. What is the issue and what do I need to do to resolve this issue????

When I am creating an email, using Gmail, and want to attach a file to the email, Firefox stops and gives me the (Not Responding) message. I have reset Firefox and nothing seems to work. I can go into IE and open my Gmail account and I have no problems. If this is not resolved, I will be switching to IE, even though I like Firefox. What is the issue and what do I need to do to resolve this issue????

All Replies (8)

Michal Stanke
Michal Stanke
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There has been reported similar issue with Outlook web interface. Can you please check and try the suggestions is https://support.mozilla.org/en-US/questions/1102907#answer-827239?

mlesliesr
mlesliesr Eieren av spørsmålet
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I do not have any of these programs loaded on my system: 


   http://www.trusteer.com/support/rapport-installation-links
   http://www.trusteer.com/support/report-problem
   http://www.trusteer.com/support/submit-ticket

What's next??

Michal Stanke
Michal Stanke
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In that case, please try Firefox safe mode and follow the article if it still happens in safe mode or not.

mlesliesr
mlesliesr Eieren av spørsmålet
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I have tried everything that is in your troubleshooting article. The last thing that I did was to reload Firefox and the problem still exists. I have another computer running windows10 that does not have the problem with attaching a file to my gmail account. The computer that I am having the problem with is windows7, which I have been running Firefox on it for more than 2 years. Until I can get a resolution to this issue, I am only going to use IE. I will wait for more solutions from Mozilla.

Michal Stanke
Michal Stanke
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From my experience, most of the connectivity problems, including uploading, are caused by too restrictive antivirus behavior. What antivirus software do you have? Can you please try to stop/pause it for a while and try the upload when in the short time when antivirus is not running?

B9
B9
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I have the same problem. Just started maybe a couple of weeks ago. IE works fine. Why would antivirus create a problem in Firefox but not IE, and we shouldn't have to run Firefox in safe mode to attach a file. Is Google messing with Mozilla?

Michal Stanke
Michal Stanke
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Hi Bruce.

I don't exactly know, what happened in this case, but antivirus software does a lot on the background when checking your HTTP and HTTPS connections. It can not just read the content, but also judge the whole communication based on the end-points, which is the browser on your computer and the remote webserver of course.

For recognizing the applications making the connection, I assume they use something like signatures, but still can very easily result in something like this - signature not recognized and the connection is blocked or limited.

B9
B9
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Thanks, Michal. It's working now for some reason. Not sure that I did anything different.