Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Bookmarks don't work AT ALL

  • 2 odpowiedzi
  • 5 osób ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od LKH1

more options

This is the second time I've asked. I need an answer ASAP, please! Last night when I went to bring up Firefox, it automatically updated the software. When the browser came up, my bookmarks were all gone. I tried restoring from backup (I get the error message "Unable to process the backup file."). I tried importing from a manually exported HTML file (nothing happens). I tried saving new bookmarks (when I click Bookmarks again, the newly saved bookmark isn't there). I tried all the trouble-shooting advice; I have only one profile. I tried doing a system restore back to three days before the problem. I tried uninstalling Firefox and reinstalling. Nothing works. Please help me ASAP, as I cannot function without my bookmarks!!!

This is the second time I've asked. I need an answer ASAP, please! Last night when I went to bring up Firefox, it automatically updated the software. When the browser came up, my bookmarks were all gone. I tried restoring from backup (I get the error message "Unable to process the backup file."). I tried importing from a manually exported HTML file (nothing happens). I tried saving new bookmarks (when I click Bookmarks again, the newly saved bookmark isn't there). I tried all the trouble-shooting advice; I have only one profile. I tried doing a system restore back to three days before the problem. I tried uninstalling Firefox and reinstalling. Nothing works. Please help me ASAP, as I cannot function without my bookmarks!!!

Wszystkie odpowiedzi (2)

more options

The combination of problems indicates that the file that stores bookmarks is damaged, for details on how to fix that see - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

more options

Thanks! Creating a new profile worked.