Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Two-step authentication

  • 1 resposta
  • 1 tem este problema
  • 24 visualizações
  • Última resposta de babu_92

more options

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

Hi , I have a problem with Two-step authentication of Firefox Account, first i wanted tu use Microsoft Authenticator as i use it on other accounts when i scan QR-code it adds account in app but on next step when i must enter 6 digital code it shows me this error: "incorrect two-step authentication code". i can not understand what is the problem . after that I Choose Google Authenticator but it appears same problem...Can you help me with it?

Todas as respostas (3)

more options

https://accounts.firefox.com/settings:

in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

Alterado por babu_92 em

more options

https://accounts.firefox.com/settings


in this option there is no enable button of the Two-step authentication.  it is just add button(you can see it down below in  screenshots ) I see that solution is maybe to Synch.time but I can not see this option in my app microsoft authenticator.... as i say i just scan QR-code add acount to my app and than when i enter 6 digital code its say "incorrect two-step authentication code" and that is... on next step  i can'tenter....

Alterado por babu_92 em

more options

I see that others have same problems as me... all advises that i read I did but not hepled I synchronized time both my pc and android but same problem....on other accounts it works fine can anyone help me with it ?