Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Can´t open or attach pdf-file in Thunderbird

  • 5 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Matt

SunOne
SunOne
more options

Since Windows 10 anniversary update 1607 i cannot open/attach pdf-file in Tunderbird 45.4.0 without causing Thunderbird to crash.

Clicking on the Attachments-tab in options also causes Thunderbird to crash immediately. Disable add-ons, Antivirus or running Thunderbird in safe mode does not help either.

Since Windows 10 anniversary update 1607 i cannot open/attach pdf-file in Tunderbird 45.4.0 without causing Thunderbird to crash. Clicking on the Attachments-tab in options also causes Thunderbird to crash immediately. Disable add-ons, Antivirus or running Thunderbird in safe mode does not help either.

Toate răspunsurile (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Crash Ids? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

SunOne
SunOne Deținătorul întrebării
more options

http://crash-stats.mozilla.com/report/index/bp-b29b68ea-b424-4705-a33b-940bb2161008

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I see a total of 38 crashes, but no real answers. I do with people would put comments in there. SO I will have a couple of guesses.

What anti virus program are you using? McAfee in particular has been having crashes assigned.

Have you tried disk cleanup? try typing it into search, it was first on my list.

SunOne
SunOne Deținătorul întrebării
more options

I only use Windows Defender as anti virus program and the disk cleanup did not solve the problem. Maybe making a clean install will work, just have to figure how to save all mails and account-settings first.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I see nothing that would be fixed by a reinstall, but go ahead. I have no better solution. Note that none of your settings or mail is touched by a reinstall. ALL you are doing is refreshing the program files and registry settings.