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Hello,

I'm having trouble opening mail from a remote folder.

I ran this command to authorize the removable media: sudo snap connect thunderbird:removable-media :removable-media

If I mount my remote folder via fstab with this configuration, I can open remote mail with Thunderbird:

user@server:remote_folder/ /media/user/remote_folder fuse.sshfs noauto,x-systemd.device-timeout=5,x-systemd.mount-timeout=5,x-systemd. automount,follow_symlinks,rw,_netdev,users,idmap=user,uid=1000,gid=1000,IdentityFile=/home/user/.ssh/id_rsa,allow_other,reconnect,ServerAliveInterval=5,ServerAliveCountMax=1 0 0

On the other hand, if I mount the same remote folder with the sshfs command :

sshfs -o idmap=user user@server:remote_folder /media/user/remote_folder -o follow_symlinks

Unable to open mail.

Would you have an idea, please?

Thanks for you answer.

Ubuntu 24.04 Thunderbird 128.2.3esr

Hello,

Thunderbird v128.5.0 esr (November 2024) Installation of a few days. I am new to Thunderbird. I have only one email account.

I use directories in "Local folders" to manage incoming emails. I want to move (Move to) an email from "Incoming mail" to a directory previously created in "Local folders" --> IMPOSSIBLE I drag the email to the directory but nothing happens, the destination directory remains empty!? No error message?

Can you inform me about this problem, Thank you

A. Noël Belgium (fr)

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After deleting I will wait for Support team to resolve their end of the issue before I reinstall the 2nd email account

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Thunderbird is our e-mail client. We have a number of e-mail addresses. On one of our computers we can receive but not send on one of our verizon.net e-mail accounts. All of the outgoing server information (except the username is the same for both accounts. When we try to send e-mail from the one account it just hangs and never sends (I eventually cancel sending). We are running Windows 11 Professional on the affected machine. Thunderbird is successfully managing e-mail from multiple e-mail providers. When I had time I looked on-line for solutions, nothing I found worked. Any assistance will be greatly appreciated.

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У меня есть почта на tutamail.com, но я не могу её настроить, так как не знаю, как это сделать.

translate.yandex: I have mail on the site tutamail.com, but I can't set it up because I don't know how to do it.

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The message could not be sent because connecting to Outgoing server (SMTP) smtp.office365.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Dear Mozilla, My 27" iMac crashed suddenly on Wednesday last week (when I wasn't actually using it) and would not boot up. A message referred me to Apple and I made an appointment in Glasgow to take my Mac for the repair. I plugged my Mac in before I left - and it recovered itself!

However all my Thunderbird emails, files and settings have totally disappeared! Apparently a Thunderbird update is responsible. I have spent hours on the phone trying to get help. I have spent hours with CHATDGP talking me through stuff. The data seems to be on my machine but whatever I do I can't get Thunderbird to work. I am at my wits end. I have all my work files in Thunderbird and have no access to anything.

This is the second time recently that my Thunderbird files have vanished. I had to pay an expert to come to my house and restore the first time, but he is very ill at the moment and unable to leave home.

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kind regards Helen 07836 707504 UK

I have been using Thunderbird for many, many years now and been happy with it.

However last 6 months or so, it has been constantly crashing, often several times a day. Crash reports almost never get sent as it says there is a technical error.

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Thank you!

Matt

Manu Andino (Mozilla Support)

Dec 2, 2024, 15:40 CST

Thanks for answering all of my questions, Andrew!

As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 30, 2024, 08:20 CST

Dear Manu,

I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are:

To add an email account I go to account settings and "add email account"

Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password:

akadak@esmci.com

It then takes me to the MCI web site where I have to enter the password again

After which it then says approval required - see this print screen shot.

After I request approval - it sends me this

Then nothing happens - I don't know where it goes. I contacted the company and they don't know either.

This is the problem.

Andrew Kadak

Manu Andino (Mozilla Support)

Nov 29, 2024, 12:09 CST

Hi there,

Thanks for your email!

You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others.

I'd like to start by asking a few questions to learn more about the difficulties you're experiencing:

Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device"

Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries.

I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 28, 2024, 03:39 CST

tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it?

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