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Firefox crashes when I try to play videos on YouTube

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

devinam
devinam
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For the past few weeks, whenever I try to play YouTube videos (embedded or otherwise) Firefox will crash. Often, I can get several seconds into the video before it crashes, but sometimes it crashes immediately. I've tried refreshing Firefox, disabling hardware acceleration for Flash, and clearing my cache and cookies. None of these things helped. I can watch videos in Chrome or Safari just fine. Please help! I don't want to stop using Firefox, but I will have to if this continues happening.

For the past few weeks, whenever I try to play YouTube videos (embedded or otherwise) Firefox will crash. Often, I can get several seconds into the video before it crashes, but sometimes it crashes immediately. I've tried refreshing Firefox, disabling hardware acceleration for Flash, and clearing my cache and cookies. None of these things helped. I can watch videos in Chrome or Safari just fine. Please help! I don't want to stop using Firefox, but I will have to if this continues happening.

All Replies (2)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

FredMcD
FredMcD
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check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: